1.) Are your products gluten free and nut free?
Most of our products can be made gluten-free upon request. All of our products are nut-free unless note.
2.) Where are you located?
Our pop-up location is located inside Moods Music at
1131 Euclid Avenue, Atlanta GA 30307
3.) Are your treats vegan?
Yes. we actually get asked this question despite the name, and yes, our treats are 100% animal -free.
4.) Do you offer out of state Shipping?
We currently do not offer any out of state shipping.
Orders must be placed and delivered in Georgia.
5.) What is the turn around time for most orders?
48-72 Hours but email us here for time request accommodations:
inquiries@thevegansweetie.com
6.) Do you have a store? Is pick-up available?
Free Store Pick-up is available just order 48-72 hours in advance.
Regular Store Pick up:
Friday- Sunday 2p,- 7pm
Holiday Store Pick Up Hours:
TBA
7.) What are hours of operation?
Online hours- you may place orders everyday and keep in mind that it will be delivered on Monday thru Friday.
Store Hours - We are open.
(Friday & Saturday) 2pm-7:30)
(Sundays) 2:00p-6:00p
(also on Grubhub Friday, Saturday and Sunday, pick-up and delivery)***
8.) Allergen Statement : All of our products contain oat milk but are processed in a facility that also processes other tree nuts such as almonds, cashews and coconut.
9.) I am having trouble checking out. It will not accept my zip code/address?
At this time we only deliver to certain areas within the perimeter. More delivery areas will be available soon.
10.) I made a mistake when putting in my order. I am not satisfied with my order. Can I change it or request a refund?
We value our customers. Due to the current nature of our business we ask that you thoroughly review your order before purchasing. Also , We do not offer refunds or exchanges only 50% store credit. We are happy to find the best solution to every issue should one arise.
11.) Can I order same day delivery/pick up?
No. due to the nature of business, most orders require at least 48 hours notice. Please email us at inquiries@thevegansweetie.com for possible accommodations.
12.) Can I pick my order up during the week?
At this time store pick up is only available during store hours : Friday and Saturday (2pm-7:30pm) and Sunday (2pm-6pm)